Why is my shutter count missing?RAW or JPEG: which file should I choose?What is a good shutter count for a used camera?How to check shutter count on a Canon camera
The quick start
- Copy a fresh, untouched JPEG or supported RAW from your camera card.
- Choose it on the homepage. You do not need to select the brand first.
- Read the available fields. If no count is present, follow the explanation rather than treating it as zero.
Report a problem
A useful report starts with the camera model, file extension, browser version and the error code shown by the checker. Do not send a photo, a full metadata dump, GPS, serial numbers or a saved detection report by default.
support@shuttercountchecker.com
This opens your email app. Nothing is sent automatically.